Technology is making it easier than ever before to conduct business intelligently. Mobile technologies, such as smartphones and tablet computers, are positioned to change the way that collection vendors conduct business with clients and their patients. In fact, many collection vendors are using mobile technology to increase efficiency, add accessibility, and improve the collection experience.
A recent Pew Research report pointed out that 44% of U.S. adults currently own and use a smart phone, 18% of adults own and use a tablet, and these numbers are growing rapidly. “A significant cross-section of the population now has access to smartphones, tablets or notepad computers,” states David Hamilton, CEO of Mnet Financial, “and use of these devices is increasing healthcare collections and patient satisfaction.”
Apps and Mobile-Ready Websites
Tablet computers and smartphone applications, or “apps,” appear to be here for the long-term; the downloading and use of apps has increased each year since their introduction. In the collection world, apps and mobile-ready websites can be extremely beneficial because they give patients the opportunity to pay their bills conveniently anytime and from anywhere.
“The more tools that you provide for the patient to use, the more likely you will be to get the debt resolved,” explains Hamilton. “When a collection vendor pays attention to patient needs, the patient’s interactions with the vendor are greatly enhanced and a positive experience and sense of rapport are felt.” A self-pay portal should be a part of any app used by a collection vendor. A patient should have the ability to easily make payments using a credit card, debit card, or electronic check; be able to communicate with a representative of the company; and have the ability to review balance information as well.
Mnet Financial is at the forefront of these new technologies. “Our goal is to give our clients’ patients every possible option available so that they can bring about a resolution to their medical debt,” states Stacy Eaton, Mnet Financial Collection Manager. “That’s why our website was created to be compatible with mobile devices. When a patient uses a smartphone or other mobile device to visit our website, the mobile version is automatically accessed, giving the patient easy access to a full range of debt resolution tools.”
Applications and mobile-ready websites are prime examples of how the collection industry is adapting to meet the needs of patients and providers in the world of mobile technology, but they are not the only options. Watch for the next installment of “Healthcare Collections Adapt to the World of Mobile Technology,” as we discuss the topic further.
Written by Mnet Financial